• Last updated: October 2025

 

Welcome to ClayCave Coworking, a ceramics community operated by Fictile Lab S.L.

We value your privacy and are committed to protecting your personal data in accordance with the EU General Data Protection Regulation (GDPR – EU 2016/679) and Spain’s LSSI-CE law.

 

1. Who We Are

Fictile Lab S.L.
CIF: B22455349
Address: Calle Pintor Gisbert nº 19, bajo, 46006 Valencia, Spain
Email: [email protected]
Phone: +34 624 17 70 86
Website: www.claycave.es

Trading name: ClayCave Coworking

We are responsible (“data controller”) for all personal data collected through our website, booking system, or communications.

 

2. Data We Collect

We collect only the information necessary to provide our services, which may include:

• Name, surname, and contact details (email, phone number)

• Payment information (processed securely through Stripe)

• Booking details (sessions, services, attendance)

• Communication records (emails, messages, WhatsApp correspondence)

• Device and browsing information (cookies, analytics)

• Social media interactions (Instagram/Facebook comments or messages)

We do not collect sensitive data such as health, ethnicity, or biometric information.

 

3. How We Collect Data

We obtain personal data in the following ways:

• When you register or book through SimplyBook.me

• When you make a payment via Stripe

• When you contact us by email, WhatsApp, or social media

• When you sign up for updates, newsletters, or WhatsApp lists

• Automatically, via cookies or analytics tools (Google Analytics, Meta Pixel, Google Ads)

4. Purpose & Legal Basis

We process your data for the following purposes:

Purpose	Legal Basis
Managing bookings, memberships, and studio access	Contractual relationship
Processing payments and invoices	Legal obligation
Sending booking confirmations, reminders, or updates	Contractual necessity
Providing customer support via email or WhatsApp	Legitimate interest
Sending newsletters or marketing communications	Consent
Improving our website and services (analytics)	Legitimate interest
Running advertising campaigns (Meta, Google Ads)	Consent via cookie banner
Fulfilling legal and tax obligations	Legal obligation

5. Cookies, Analytics & Advertising

Our website uses cookies to improve your browsing experience and measure usage.

• Google Analytics 4: We use anonymized IP tracking to analyze traffic and improve our website.

• Meta Pixel (Facebook & Instagram): Helps measure and optimize our ads, and show relevant promotions.

• Google Ads: Allows remarketing to visitors who have interacted with our site.

You can manage or withdraw your consent to cookies at any time through the cookie banner or browser settings.

For more information:
Google Privacy Policy
Meta Privacy Policy

6. Booking & Payment Platforms

Our online booking and payment systems are managed through trusted third-party platforms to ensure secure and efficient service.

• SimplyBook.me is our booking management system. Your data (name, contact, booking history) is securely stored on their servers in the EU.

• Stripe handles all online payments on our behalf. We do not store your credit card details.

Both act as data processors under GDPR, following strict security standards.

Use of the SimplyBook.me Platform: 

Our booking services are operated through SimplyBook.me, an external online platform that processes certain personal data (such as your name, contact details, and booking information) on our behalf.

By creating an account or booking through SimplyBook.me, you also agree to the platform’s own Terms & Conditions, which govern your use of their system and data processing. You can review them here: https://simplybook.me/en/terms-and-conditions#tab-for-clients

7. Communications & Newsletters

• We may send you updates about your bookings, studio changes, or upcoming events via email or WhatsApp.

• You can unsubscribe or opt out at any time by replying “STOP” to WhatsApp messages or using the unsubscribe link in emails.

• Promotional newsletters are sent only with your consent.

8. Data Sharing & Storage

Your data may be shared only with trusted providers who help us operate safely:

• SimplyBook.me (bookings)

• Stripe (payments)

• Ionos / WordPress (hosting)

• Meta, Google Ads, Google Analytics (marketing and analytics)

• Internal business tools (e.g., Google Drive, spreadsheets)

We do not sell or rent personal data to third parties.

9. Data Retention

• Member and booking records: retained for up to 5 years for tax/accounting compliance.

• Communication records: retained for 12 months after last contact.

• Marketing data: until you withdraw consent.

• Analytics data: automatically anonymized and aggregated.

10. Security

We implement appropriate technical and organizational measures to protect data, including secure servers (SSL), password protection, and limited internal access.

11. Social Media

ClayCave Coworking maintains profiles on Facebook and Instagram.
Interactions (likes, comments, messages) are subject to the platforms’ own privacy policies.
We do not download or process personal data from social networks outside of these channels.

12. Your Rights

Under GDPR, you have the right to:

• Access your personal data

• Rectify inaccurate or outdated information

• Request deletion (“right to be forgotten”)

• Restrict or object to processing

• Withdraw consent for marketing or analytics

• Port your data to another provider

To exercise these rights, contact us at [email protected].
We will respond within 30 days.

13. International Transfers

Some of our service providers (e.g., Google, Meta, Stripe) may store data outside the EU.
They are all certified under the EU–U.S. Data Privacy Framework or provide equivalent safeguards under GDPR.

14. Changes to this Policy

We may occasionally update this Privacy Policy to reflect new laws or technologies.
The updated version will always be available on our website, with the date of the latest revision.

15. Governing Law

This Privacy Policy is governed by Spanish law.
Any disputes will be handled by the courts of Valencia, Spain.

Our Promise

We collect and use only what’s necessary to give you a safe, enjoyable, and inspiring experience at ClayCave.
Your trust matters — and your privacy always comes first.